ABOUT

Building insight into impact

Our award-winning expertise and proven frameworks are  tailored for the built environment. We combine scalable learning and coaching to deliver measurable behavioural change.

Award-winning training foundations

Three gold medals international HR L&D awards
Building Culture Works is based on an award-winning culture programme run by Marsha Ramroop in 2021.
Building Culture Works has its origins in a learning and coaching programme developed for the Royal Institute of British Architects (RIBA) in 2021.

Led by Marsha Ramroop (then RIBA's inaugral director of Diversity) supported by the Transfer of Learning Methodology and AI-driven Coach M, the programme aimed to drive significant workplace culture and behaviour change.
The team ran three targeted CQ training pathways for executives, managers and the wider 300+ staff.

  • Executives received an individual CQ assessment, two four-hour virtual workshops and three 30 minute phone TLA conversations. 
  • Managers received an enhanced coaching element, incorporating phone TLA conversations and Coach M.
  • 300+ staff received 11 self-paced eLearning modules and CQ clinics via video conferences. Coach M was used exclusively as the coaching solution to deliver the transfer of learning and create behavioural change at scale.

Each individual learner created up to three specific goals for how they would apply their learning in their daily role. Progress was captured using self-rated goals at various stages: the goals uplift was 64%, 106% and 54% for the executives, managers and staff respectively. 

The programme was nominated by the global ROI Institute, recognised for its measurable impact on behaviour and culture change. It went on to win three Gold awards in global learning and development competitions.

International Federation of Training and Development Organisations

2022 Gold: Global Human Resource Development Award

BRANDON HALL GROUP HRD GOLD MEDAL: 

2022 Gold: Best Learning Programme for Unconscious Bias

BRANDON HALL GROUP HRD GOLD MEDAL: 

2022 Gold: Best Learning Programme for supporting DEI

Based on highly acclaimed book

The first practical guide to embedding inclusion and cultural intelligence in the built environment.
Marsha Ramroop is the author of Building Inclusion: A Practical Guide to EDI for Architecture and the Built Environment, published by Routledge in 2024.

Building Inclusion provides a clear, evidence-based roadmap for embedding inclusive behaviours across leadership, design processes, project delivery and workplace culture.

Highly Commended at the Business Book of the Year Awards 2025, it remains the first and only book of its kind written specifically for the built environment sector.

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A thoughtful and thought‑provoking book that educates and inspires.
Professor Sadie Morgan OBE
Necessary reading... will make you reconsider what you think you know about yourself as a person and a structural engineer.
Sinead Conneely, review in The Structual Engineer Volume 103, Issue 6, 2025
Thoughtful, relevant, and accessible, it’s a valuable book for professionals across the sector.
Judges, The Business Book Awards 2025

Learn. | Include. | Transform.

These foundations help power our approach

We provide world-class cultural intelligence and inclusion learning and coaching at scale, to address the urgent challenges of the built environment sector.

CO-FOUNDER

Marsha Ramroop

Chartered MCIPD FIEDP FRSA

Marsha is a global award-winning organisational inclusion strategist, recognised as one of the Top 100 Inspirational D&I Leaders of 2025. She is the Founder Director of Unheard Voice, which was shortlisted for D&I Consultancy of the Year 2024.

Marsha is also a cultural intelligence thought-leader, worldwide trainer, speaker, and CQ Fellow. She is the author of Building Inclusion: A Practical Guide to EDI for Architecture and the Built Environment, which was published by Routledge in 2024. The book was designated Highly Commended at the Business Book of the Year Awards 2025, and is noted as the first book of its kind for the sector.

Her dedicated built environment work includes her part-time role as the Executive Director of EDI for Building People CIC. Previously, Marsha served as the inaugural Director of Inclusion and Diversity at the Royal Institute of British Architects (RIBA), where she also ran RIBA Radio, a week of live inclusion programming for the profession. She previously had a 30 year career in broadcasting including 20 years in BBC newsrooms.
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CO-FOUNDER

Eve Robinson

MCIOF(Dip), CDLP

Eve is a marketeer, digital learning designer and strategic planner who helps mission-driven organisations innovate and scale their impact.

She began her career in the creative industries - art, auctions and publishing - before spending two decades leading marketing, communications and fundraising teams for national and international charities.

Eve is founder of Ethical Rebel Agency, a digital learning and marketing company, and a graduate of Spring Impact’s Leaders of Scale accelerator.
Emma Weber
ADVISORY PARTNER: TRANSFER OF LEARNING

Emma is the founder of Lever-Transfer of Learning and creator of the Turning Learning into Action™ methodology. Emma also created Coach M, an AI chatbot that scales the learning transfer process, helping employees convert learning into effective action back on the job.

Originally from England and now based in Australia, Emma left a successful corporate career in 2002 to start her own coaching business. Her core belief - and the foundation of Lever’s global success - is that workplace learning should drive real business results.

Lever delivers in 16 countries and 12 languages worldwide. A recognised authority and author on learning transfer, Emma is a regular guest speaker across the world.
Dr David Livermore
ADVISORY PARTNER: CULTURAL INTELLIGENCE

David is a social scientist devoted to the topics of cultural intelligence (CQ®) and global leadership. He is the author of several award-winning books, with a PhD from Michigan State University.

David is a founder of the Cultural Intelligence Center, Director of CQ Fellows, and the Ahmass Fakahany Visiting Professor in Global Leadership at Boston University.

He is a frequent advisor and speaker to leaders in Fortune 500 companies, nonprofits, and governments and has worked in more than 100 countries.

Why cultural intelligence?

The essential behavioural framework for a changing world


Cultural Intelligence (CQ) is the capability to relate and work effectively with people from different cultural backgrounds.

This applies to both international or domestic difference (such as differences in age, gender, ethnicity, or professional function).

CQ isn't just about understanding difference: it's about individuals and teams performing better in complex, people-driven environments.

CQ is backed by 25+ years of global research

Scholars researching cultural intelligence across a wide variety of disciplines (including management and psychology) have published in over 600 journals to date.
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As a result, CQ is one of the world's most rigorously validated behavioural frameworks, shown to predict leadership and team performance and innovation across different sectors.

peer-reviewed studies

countries

individual CQ assessments


Building unity, not division

CQ isn't about ideology or identity politics. It's about strengthening shared norms and mutual respect so diverse teams work as one.

Cultural intelligence starts with the individual: your ability to work effectively with people who think and operate differently from you. But its true power emerges when it becomes part of how a whole organisation thinks and acts.

High CQ teams build a common understanding of "how we work here" to create a culture of unity, not uniformity. 

CQ helps people create a culture of psychological safety, where they can disagree constructively, learn from each other and align behind common goals that drive performance.

In a high-CQ organisation, people don't just value difference - they use it to achieve shared goals.

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Culturally intelligent workplaces have greater advantage

High CQ organisations benefit from outcomes essential for the built environment industry

Productivity and performance

Enhances collaboration across disciplines, reducing friction, rework and project delays - driving gains in efficiency and quality.

Safety and competence

Builds behavioural competence demanded by the Building Safety Act and SKEB framework, strengthening accountability and communication.

Innovation and adaptability

Develops flexible, creative problem-solving to support sustainability goals, digital transformation and evolving client and regulatory demands.

Inclusion and trust

Creates psychologically safe workplaces where diverse perspectives can contribute to better outcomes.

Engagement and retention

Fosters a sense of belonging and shared purpose, increasing job satisfaction and helping attract and keep talent.

Leadership and agility

Increase ability to navigate complexity, model inclusive behaviours and drive cultural change.
Hundreds of peer-reviewed studies demonstrate that CQ predicts:
  • Creativity and Innovation
  • Idea Sharing and Trust
  • Psychological Safety
  • Adjustment and
    Well-being
  • Adaptive Performance
  • Quality Interactions
  • Low Conflict
  • Quality
    Decision-Making
  • Negotiation Effectiveness
  • Employee Effectiveness
  • Task Performance
  • Leader Performance
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OUR PROGRAMME

Strong foundations start with your people.

Culture doesn’t trickle down. It’s built together. 

Our approach

Practical, evidence-based change at scale

We don't believe in giving the learners lots of interesting theory and stopping there.

We're not interested in DEI corporate box-ticking either.

We are about measurable, sustainable cultural change using both in-person and digital technology, leading to personal and business growth.

Contact us

Get in touch for a no-obligation exploratory conversation.

marsha@buildingculture.works
+44 7716 891925
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